FAQ

Click here to Track the Status of your order. Orders placed Monday to Friday before 11 AM AST ship the same day.

Yes, but only to licensed cigar retailers in the Caribbean.

Best Leaf Cigars is a Duty-Free operator. We sell tax and duty-free. Since orders shipped by bestleafcigars.com are intended for personal use by its customers, no duties should apply. If they do, the purchaser is solely responsible for remitting any taxes and duties to the appropriate local authorities.

Yes. We will honor any price or coupon that can be verified on that competitor’s website. If the ad/coupon is from a magazine or catalog, you can email a picture of it to us.

We do not offer coupon codes. We prefer to sell cigars with our lowest price guarantee daily.  You may sign up for our Newsletter with fresh deals that we send weekly. First-time customers can also apply for a special discount when signing up for Newsletter. Sign up to receive Best Leaf Cigars email promotions.

When a cigar or item you want is out of stock, give us a heads up, and we will email you as soon as we get it back in. Because some brands sell out fast, you may also want to Contact Us, and a member of our customer service team can assist you in back ordering a product with payment. We will reserve it for you and ship it as soon as it’s back in stock.

All of our products are chosen for being best in class. That doesn’t mean they are expensive; it means they are the best available in their category, and we happen to sell them at the best prices on the market. Guaranteed! Prices vary per brand, but the quality is consistent in all. You may filter your search to find cigars that suit you best, or feel free to Contact Us anytime.

Here’s a list of Best Leaf Cigar’s top 10 best-selling cigar brands:

• Arturo Fuente
• Ashton
• La Aurora
• La Flor Dominicana
• Leon Jimenes
• Macanudo
• Montecristo
• Oliva
• Romeo y Julieta
• VegaFina

Due to expensive international shipping charges, we do not currently offer a robust portfolio of low-cost bundles or samplers. We do offer a few factory pre-pack assortments available from several brands and manufacturers.

If your order has been damaged, please Contact Us and a member of our customer service team will assist you to settle the issue.

For more shipping information, please visit our Shipping Policy page.

We have chosen UPS, DHL, and USPS as our preferred carriers. Delivery schedules vary depending on the method of shipping you select and your location. All merchandise is securely packaged fast and fresh from our climate-controlled warehouse. For more info, visit our Shipping Policy page.

US Customs has the authority to hold a package for review. It is not a common occurrence, but it does happen. When they do this, it is to verify that we are NOT:

1. Shipping more than the allowed 100 cigars for personal consumption.
2. Selling counterfeit cigars.
3. Smuggling illegal Cuban cigars or drugs.

We participate in NONE of these activities, so inspections should flow seamlessly.

Once an online order has been submitted, it cannot be changed. However, a Customer Service Rep may cancel the order and allow you to resubmit it. Or they can place an order for you. The time between the submittal and the packing of the order is short so be sure to contact Customer Service as soon as possible. We can be reached by live chat (see chat icon bottom left of the website), an email Contact Us 

There are two ways to open a bestleafcigars.com account:

1. Place whatever items you wish to buy within your shopping cart, and when you go to the check-out portion of the process, you will be prompted to do so as an “Existing Customer” or as a “New Customer.”
2. You can create your bestleafcigars.com account without placing an order by going to the My Account page and register.

When visiting Best leaf Cigars, you will save time as your customer information will be saved in your own personal, password-protected online account. Reordering is made simple and hassle-free.

We accept Visa, Master Card, American Express Cash App, Zelle, Apple Pay, Bitpay and Discover. If you wish to use any other method, please Contact Us for more options.

All our prices and orders are posted and charged in US Dollars.

No. We can satisfy any order, BIG or small. Orders shipped by bestleafcigars.com are intended for personal consumption. Due to international customs restrictions, individuals are only allowed to receive 100 cigars at a time. Since most cigar boxes contain 20-25 cigars, large orders will be processed in partial shipments with no added cost to you.  If you intend to travel to another country with cigars, please remember international Customs laws permit no more than 100 cigars per traveling adult.

Of course! bestleafcigars.com is happy to recommend a cigar for every experience level, special occasion, or as a gift for your favorite cigar lover. A knowledgeable member of our staff can assist you via phone, live chat, or Contact Us.

Any item can be returned within 30 days of purchase for refund credit or exchange (minus delivery charges). For more info, please visit our Returns Policy page.

We do not have any minimum $ amount order.

Restrictions are listed below:

• They can’t be backdated.
• They can´t be applied to an order already placed.
• They don’t apply to La Flor Dominicana, Arturo Fuente, Davidoff, or Padrón.
• They do not apply to the weekly special and clearance sections.

Yes. We will honor any price that can be verified on a competitor’s website or print advertisement. (Product must be in stock) Because we’re committed to providing the best service, Contact Us if you find an item for less at another online, certified retailer. A member of our customer service team will validate and match the price. This does not apply to “Rare to Find Cigars.”

Yes, we do ship outside the USA! You can enjoy premium cigars no matter where you are. If you have any specific questions about International shipping, feel free to visit our shipping policy page or contact us