We’re proud of the service we provide, and our reputation established over the last two decades. Here’s a sampling of just some of the real comments & feedback we’ve had, from actual customers all over the world.
We’re also happy to provide links, upon request, to independent social media posts about our service.
Very happy with my order and the entire process with Best Leaf Cigars. Placed the order the evening of January 6th, it shipped January 7th and arrived January 10th. The quality packaging and presentation gets an A+ definitely!! This is my new go to cigar source!
Response from Best Leaf Cigars
Thank you, Samuel! We always aim to offer high-quality packaging and presentation to ensure that our customers are satisfied. We are delighted to hear that we have met your expectations, and we thank you for your support. We look forward to serving you as your go-to cigar source in the future.
Customer service is fantastic. Packages arrive on time , every time! Cigars are always Fresh !
I screwed up my shipping address and post office returned my order , customer service re-sent cigars to my correct address at no extra charge. Thank you Best Leaf Cigars. I am a 6 time repeat customer and happy. Good sticks !
Response from Best Leaf Cigars
Thank you for your kind words, Steve! We are glad to hear that you are happy with our customer service and that your packages always arrive on time. We appreciate your continued support as a repeat customer and look forward to serving you again in the future. Enjoy your cigars!
Wow! I can’t believe how great this place is. I have been very skeptical about ordering cigars online. Been disappointed more often than pleased. First of all, I always call the shop first. I was immediately impressed that an actual person answers the phone with no automated answering service. I spoke with the gentleman and he told be how they offer a very personalized shopping experience and how they a four man operation and they are an actual online shop based out of Louisville. So I took a chance and placed an expensive order during a promotion. The next day I called again to ask some questions and I was treated very respectfully and I was not treated as if I was bothering him or wasting his time, something that unfortunately I find happens all Too often in the Cigar industry. He resolved my query and thanked me for my order and my support. I had ordered during a promotion and received a lot of valuable promo items for free, Something Best Leaf Cigars does often! My review could stop here and it would still have been an A++ experience, but there is more! My order shipped the very next day and was on my door 3 days later, not to mention the 4th of July was one of those 3 Days. I am also in Kentucky so shipping times may vary. When my order arrived everything was packed securely and carefully. They even included mini Boveda packs in the ziplock bags my cigars were in . That was very unexpected and something you don’t see from anywhere else that I’ve purchased from, Mini Boveda packs To make sure they stay fresh, absolutely incredible! If you’re on the Fence about placing an order, have no fear, Best Leaf Cigars won’t disappoint! They will treat you with respect and take the utmost care with your order! I can’t wait to visit them personally the next time I happen to be in Louisville! An absolutely incredible shopping experience. I Will be placing many more orders with Best Leaf Cigars! As if all that wasn’t enough their prices are also second to none! I got a limited edition box of Rocky Patel year of dragon. Priced at a 10% discount! That is something the local shops in my area do not do. They give a discount on non-limited boxes only. If you buy a box of limited edition sticks it’s full price! Not with Best Leaf Cigars! Juan and Raphael are top notch Amazing Gentlemen and true Aficionados. You guys have earned a customer for life!
Sincerely, Rob A.
Response from Best Leaf Cigars
Hello Rob, thank you so much for taking the time to share your experience with us. We’re especially humbled by your words. We work hard to provide a personal and expedient service, and we’re thrilled you found this to be the case. We’re also happy to hear that you’ve enjoyed the promotional items, as we do try to offer these as often as possible. We do indeed pack each order with care, and we’re glad this didn’t go unnoticed. We truly appreciate your vote of confidence and look forward to supporting you in the future. Thank you again for your high praise!
The cigars that I purchased from you last week are fantastic and you will be my only source from now on. The Montecristos that I purchased are the best cigar that I have ever smoked. I did a lot of research of who to buy from before I made my purchase. Based on what I have read on the internet, your service and the fine cigars that I received from you, I will recommend you to anyone who asks. Keep up the great work
Thank you. Smoking sticks is the only thing I have left that makes me happy during these lockdowns and house arrests.
We thank these folks and thousands of others for their business and trust they’ve put in us over the years. It really is our pleasure to have put so many smiles on faces over the years. Thank you guys!